Henrico County’s water pressure continues to stabilize after Richmond’s water main break

May 31, 2025 - 18:25

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Henrico County’s water pressure continues to stabilize after Richmond’s water main break

HENRICO COUNTY, Va. (WRIC) -- Henrico County's water pressure is continuing to stabilize as water flows in Richmond have strengthened.

This comes after a water main break in Richmond that left the county with low water pressure. However, according to a Saturday release from the county, water pressure may stay slightly lower than normal.

“Henrico County is grateful to Richmond Mayor Danny Avula and the city’s Public Utilities team for continuing to partner with us to provide water to our residents and businesses while also working to make the water main repairs as soon as possible,” Public Utilities Director Bentley Chan said. “Henrico’s water remains safe for consumption, but we encourage customers to continue to limit their use. This will allow us to carefully manage flows, replenish our reserve tanks and restore our system to full strength faster.”

Henrico County's drive-thru water distribution site (Photo: Henrico County)

On Friday afternoon, the county announced that their water pressure remained safe following the city's water main break.

Residents can access two drive-thru water distribution sites daily, where residents can pick up bottled water -- Best Plaza, 1400 Best Plaza Drive, and Harvie Elementary School, 3401 Harvie Road.

The county said residents may pick up one case of water per car.

"Public Utilities continues to take advantage of low system use in the overnight hours to route water from the Water Treatment Facility in western Henrico to replenish reserve tanks in eastern Henrico. Those tanks serve as a backup supply for customers in the central and eastern areas who receive their water directly from Richmond’s system," the release from the county reads.

Henrico said the county used a significant amount of the reserves earlier in the week when operational issues at Richmond's water treatment plant caused the county to temporarily disconnect from Richmond’s water distribution system on Tuesday. This occurred after clogged filters caused operational issues, and a boil advisory was issued for the city.

The county said that the Department of Public Utilities is working to refill its tanks as the city's water main break is repaired.

"At that time, Henrico plans to temporarily disconnect from the city’s system to allow the repairs to be completed expeditiously," the county said.

Anyone experiencing unusual water conditions is encouraged to call the Henrico Department of Public Utilities at 804-501-5025.