Virginia Employment Commission unveils new website to enhance customer service
RICHMOND, Va. (WRIC) -- The Virginia Employment Commission (VEC) has announced that it recently launched a newly revamped website, aimed to improve customer experiences. According to the VEC, the newly designed website is the agency's way to enhance customer service, improve accessibility and offer Virginia residents a positive experience while navigating through unemployment insurance services. "The launch of our new website represents a major step forward in how we serveVirginians. Our goal was to create a digital 'lobby-like' experience—an inviting virtual spacewith resources tailored for our customers,” said Commissioner Demetrios ‘Mitch’ Melis.“This approach reflects a commitment to ensuring our services are easy to access and easyto understand." The recently upgraded site is said to offer user-friendly language, which makes it simple for customers to gain better insight into their eligibility requirements. Key characteristics of the new VEC site: Navigation made for quick and effective answers Step-by-step guidance on the unemployment process Easily accessible information Real-time response from the VEC chatbot Digital library of short video resources “We know that unemployment can be a difficult experience and getting help shouldn’t be.This new platform ensures that customers have everything they need in one place, fromguidance on unemployment benefits to instant answers through the askVEC feature,” Melis said. To explore the new VEC website, click here.
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RICHMOND, Va. (WRIC) -- The Virginia Employment Commission (VEC) has announced that it recently launched a newly revamped website, aimed to improve customer experiences.
According to the VEC, the newly designed website is the agency's way to enhance customer service, improve accessibility and offer Virginia residents a positive experience while navigating through unemployment insurance services.
"The launch of our new website represents a major step forward in how we serve
Virginians. Our goal was to create a digital 'lobby-like' experience—an inviting virtual space
with resources tailored for our customers,” said Commissioner Demetrios ‘Mitch’ Melis.
“This approach reflects a commitment to ensuring our services are easy to access and easy
to understand."
The recently upgraded site is said to offer user-friendly language, which makes it simple for customers to gain better insight into their eligibility requirements.
Key characteristics of the new VEC site:
- Navigation made for quick and effective answers
- Step-by-step guidance on the unemployment process
- Easily accessible information
- Real-time response from the VEC chatbot
- Digital library of short video resources
“We know that unemployment can be a difficult experience and getting help shouldn’t be.
This new platform ensures that customers have everything they need in one place, from
guidance on unemployment benefits to instant answers through the askVEC feature,” Melis said.
To explore the new VEC website, click here.
