Dominion Energy revamps billing process in effort to simplify look and payment options

RICHMOND, Va. (WRIC) — From now on Dominion Energy customers will notice a new look to their energy bills to help eliminate confusion and simplify the billing process. For years, the energy company says it has received feedback from customers to simplify their bills. Recently, a state agency weighed in after a months-long investigation ordering the company to make their monthly bills less confusing for customers. “Customers have been telling us for years they wanted something simpler and cleaner," said Dominion Spokesperson Craig Carper. Starting this week, customers will see three key changes that the company has worked to improve. These include a smart organization, new details and new ways to pay. Virginia customers can compare the old bill to the new bill to see the changes. Smart organization When customers open their bill they will notice a new layout that includes charts and graphs. This layout is designed to highlight important information for customers -- like the amount owed and due dates. New details Additional graphs and charts also include new information for customers, including their seasonal usage, to help break down their energy costs from month to month. New ways to pay Beyond the layout of the bill, the changes include a new way for customers to submit a payment. Now, customers can scan a QR code located on their bill to make a payment quicker. "We've gone through a lengthy process of customer feedback [and] conversations with stakeholders to see ... how we could simplify as much as we possibly could. We're very happy with the result," Carper said. "What we've got, we think, is just a better user experience." Dominion says the new design and changes to monthly bills will not affect how customers' energy use is calculated. For more information on the changes, visit the energy company's website.