Hundreds receive Petersburg tax bills that aren’t theirs

PETERSBURG, Va. (WRIC) -- Hundreds of people received Petersburg real estate tax bills that aren't theirs, the city said.

On Wednesday, May 7, the city announced that an error in the fourth-quarter tax bill issuing process resulted in about 500 bills being sent to the wrong people.

These bills erroneously went to former property owners who sold their respective properties during the 2024 fiscal year, rather than the properties' current owners.

"This error occurred because Customer Care and Collection used an incorrect file instead of the updated correct file provided to that department by the Commissioner of the Revenue," the city said.

If you received a bill in error, do not pay it. New bills will be sent out as necessary to those impacted on May 15.

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"The City of Petersburg appreciates its residents’ understanding," the city said. "The City Administration is taking steps to ensure that billing mistakes do not continue and is committed to resolving any concerns as quickly as possible."

If you have questions or concerns about this incident, you can contact the Customer Care and Collection Department by phone at 804-733-2346 or by email at citycollector@petersburg-va.org.

You can also pay your real estate tax bill online via the city's payment portal, which is open from 4 a.m. to 11 p.m. daily. If you have any issues with this process, call 804-733-2322 or email treasurer@petersburg-va.org.

Per the city, the fourth-quarter real estate tax bill is due on June 30.