Powhatan County blames tech issues as residents wait for tax bills

POWHATAN COUNTY, Va. (WRIC) -- Powhatan County residents haven’t received their tax bills as the due date quickly approaches. County officials blame their software provider.

County treasurer Becky Nunnally told 8News that the county's software provider, Keystone Information Systems, is having technical difficulties and is still generating the data to make the first half 2025 tax bills.   

The tax bills were supposed to be due June 5, but that deadline will now have to be extended. Taxpayers get at least 30 days to pay the bills, so the county is hoping to extend the deadline to June 25 to keep this all in the current fiscal year.   

Nunnally said the impact right now is minimal, but extending the deadline will make it harder to compare this year's data to previous if the deadline is extended to the next fiscal year, which starts July 1. 

She said it's hard to say right now how this could impact residents financially.

"We have not entertained that aspect yet as there are several variables that would come into play to determine an accurate amount," Nunnally said, in part.

Once the saga is over, the county's Treasurer and Commissioner of Revenue are set to cut ties with the software company. The two departments will move from working with New Jersey-based Keystone Information Systems to Avenity, a Virginia-based company, as soon as possible.  

The Board of Supervisors is set to vote on the extension date during its next meeting on May 19.