Some Petersburg residents receive inaccurate personal property tax bills

PETERSBURG, Va. (WRIC) -- Some Petersburg residents received inaccurate personal property tax bills due to an issue during bill processing, a city spokesperson said on Friday.

According to an announcement by the city on Friday, Aug. 22, a processing error affected some residents' personal property tax bill statements with a due date of Aug. 29.

"During recent bill processing, the City's third-party vendor incorrectly merged supplemental billing files, leading to some tax bills being inaccurate," a city spokesperson said.

The Commissioner of the Revenue reportedly noticed the issue and "took immediate corrective action" alongside the city's Finance Department.

The city said new corrected bills will be mailed to residents on Friday, Aug. 29, with an extended due date of Sept. 16.

Residents who received personal property tax bills with an August due date were asked to discard those bills and pay only the corrected version.

Anyone with questions or concerns can call the Petersburg Customer Care and Collections Department at 804-733-2346 or email citycollector@petersburg-va.org.

Residents can also view and pay their bills online through the city's management portal, which can be accessed daily from 4 a.m. to 11 p.m. Anyone who experiences issues with online payments can email treasurer@petersburg-va.org or call 804-733-2322.

The tax bill issues come just a few months after about 500 real estate tax bills were sent to the wrong people in Petersburg. The city said those bills erroneously went to former property owners who sold their respective properties during the 2024 fiscal year, rather than the properties’ current owners.

"The City Administration is working to prevent future billing mistakes and remains committed to responding to resident concerns quickly and effectively," the spokesperson said. "The City of Petersburg thanks residents for their patience and understanding during this correction process."

8News has reached out to the city to learn how many residents received inaccurate personal property tax bills, and how policies and procedures may have changed due to tax billing issues over recent months. This story will be updated when a response is received.