Hot water back on for residents of Richmond’s Creighton Court neighborhood
VENN
RICHMOND, Va. (WRIC) — Hot water has been restored after residents of 83 units within Richmond’s Creighton Court neighborhood experienced a loss in full hot water service for a period of time.
An RRHA spokesperson said units near Creighton Road, Kane Street, North 29th Street and Walcott Place experienced “reduced hot water temperatures” after a heating coil and several pipes failed serving the domestic hot water system. They also reported repairs were completed on Wednesday, Feb. 18.
“While residents were not without hot water service entirely, the water temperature did fall below the optimal hot water standard of 120 degrees,” said an RRHA spokesperson. “During the outage period, temperatures ranged between approximately 98 and 110 degrees, which residents understandably experienced as lukewarm.”
An RRHA spokesperson also said they have received reports as early as December 2025.
"As tickets for decreased water temperatures came in, RRHA’s maintenance staff addressed them by going to the resident’s unit and making adjustments internally to solve the issue," the RRHA spokesperson said. "After a number of tickets came in for the same issue RRHA’s specialty crew was brought in to determine if this was an external system issue at the boiler system, which it was. This is when RRHA secured an outside contractor to get parts that were needed in order to make the repair."
However, one anonymous resident said hot water has been hard to come by since August. They added the water was warm but quote “not hot enough” to do things like taking a shower.
Another anonymous resident said Creighton Court residents told RRHA about the hot water issues at a relocation meeting last week and the housing authority came to fix the issue earlier this week.
The RRHA spokesperson responded saying the housing authority was “not aware of any reports of a hot water issue in RRHA’s Creighton public housing community dating back to August. Since RRHA’s process relies on residents submitting work orders when they experience an issue inside their unit or observe a service concern. We cannot address a problem that has not been reported to us.”
