Immediate boil water advisory issued for Richmond, residents should limit water use

RICHMOND, Va. (WRIC) -- Richmond residents are being asked to limit their water use after a power outage at the city's water reservoir system caused a malfunction on Monday. The afternoon of Monday, Jan. 6, city officials announced that an immediate boil water advisory was in effect across Richmond. Residents should not only conserve water, but if they must use it, they should boil it. "Some customers may experience a total loss of water service, while others may experience varying degrees of loss in water pressure," the city said in its release. This advisory will be in effect until further notice. "This advisory comes after a winter weather storm-related loss of power today impacted the City’s water reservoir system, causing the system to temporarily malfunction," the city said in its release. "Capacity restoration services are currently underway." PHOTOS: Winter storm results in over 50 emergency calls in Chesterfield, including flipped truck The counties of Chesterfield, Henrico and Hanover all use Richmond's water supply. According to the city, these localities have removed themselves from that supply and transferred to others. Residents of those counties are not under this boil water advisory. "Our top priority is the health and safety of our residents and neighbors. I am asking all Richmonders to limit their water usage as the team at the Department of Public Utilities works around the clock to get our water system back online,” said Mayor Danny Avula in the release. “I’m also asking residents to consider their neighbors, and only use as much water as they need – all in this together.”  While this advisory is in effect, residents should follow the below guidelines, provided by the city: Water Use Guidelines Do not drink tap water. This includes water dispensed from your refrigerator. Do not use tap water to make drinks, juices or fountain drinks. Do not drink from water fountains placed anywhere that receives city water (parks, public or private buildings on that grid, et cetera). Do not use ice made from water poured today. Discard those ice cubes and sanitize your ice machine and trays. Do not wash your dishes using tap water. Use boiled water for cleaning or eat on paper plates. Do not wash your fruits or vegetables with tap water. Use boiled or bottled water. Do not brush your teeth with tap water. Use boiled or bottled water. Do not cook with tap water unless your food will be boiled vigorously for at least three minutes. Water Conservation Guidelines Do not take showers or take shorter ones. Avoid unnecessary toilet flushing. Avoid washing clothes for as long as you can. Avoid washing your dishes. Check all of your faucets, showerheads and under cabinets for drips. For additional information on boil water advisories, visit the Virginia Department of Health's website. "The City will communicate new information as it becomes available through rva.gov and its social media pages," the city said in its release.

RICHMOND, Va. (WRIC) -- Richmond residents are being asked to limit their water use after a power outage at the city's water reservoir system caused a malfunction on Monday.

The afternoon of Monday, Jan. 6, city officials announced that an immediate boil water advisory was in effect across Richmond. Residents should not only conserve water, but if they must use it, they should boil it.

"Some customers may experience a total loss of water service, while others may experience varying degrees of loss in water pressure," the city said in its release.

This advisory will be in effect until further notice.

"This advisory comes after a winter weather storm-related loss of power today impacted the City’s water reservoir system, causing the system to temporarily malfunction," the city said in its release. "Capacity restoration services are currently underway."

PHOTOS: Winter storm results in over 50 emergency calls in Chesterfield, including flipped truck

The counties of Chesterfield, Henrico and Hanover all use Richmond's water supply. According to the city, these localities have removed themselves from that supply and transferred to others. Residents of those counties are not under this boil water advisory.

"Our top priority is the health and safety of our residents and neighbors. I am asking all Richmonders to limit their water usage as the team at the Department of Public Utilities works around the clock to get our water system back online,” said Mayor Danny Avula in the release. “I’m also asking residents to consider their neighbors, and only use as much water as they need – all in this together.” 

While this advisory is in effect, residents should follow the below guidelines, provided by the city:

  • Water Use Guidelines
    • Do not drink tap water. This includes water dispensed from your refrigerator.
    • Do not use tap water to make drinks, juices or fountain drinks.
    • Do not drink from water fountains placed anywhere that receives city water (parks, public or private buildings on that grid, et cetera).
    • Do not use ice made from water poured today. Discard those ice cubes and sanitize your ice machine and trays.
    • Do not wash your dishes using tap water. Use boiled water for cleaning or eat on paper plates.
    • Do not wash your fruits or vegetables with tap water. Use boiled or bottled water.
    • Do not brush your teeth with tap water. Use boiled or bottled water.
    • Do not cook with tap water unless your food will be boiled vigorously for at least three minutes.
  • Water Conservation Guidelines
    • Do not take showers or take shorter ones.
    • Avoid unnecessary toilet flushing.
    • Avoid washing clothes for as long as you can.
    • Avoid washing your dishes.
    • Check all of your faucets, showerheads and under cabinets for drips.

For additional information on boil water advisories, visit the Virginia Department of Health's website.

"The City will communicate new information as it becomes available through rva.gov and its social media pages," the city said in its release.